Koster Communications Privacy Policy

Pre-Consultation information
Through our booking portal hosted by Acuity Scheduling, we collect the following types of information when you schedule a consultation online: The date and time of your consultation; your first and last name; and your phone number and email address.

We also ask you for the following information prior to your consultation:

How did you hear about us?
Where are you currently located (city, country)?
Your social media profiles (if you have them)
How can we help?

Is there any additional information you would like us to know before our consultation? (optional)

If you call us or write an email to schedule an appointment, then we will ask you for your current location, and phone number.

Website Traffic

Through the embedded app WEB-STAT, we collect the following website traffic data when you interact with our website: Date and time of visit; new or return visitor; referrer (webpages that send visitors to our website); entry page (subpage you used to enter our website ); the country, city and zip code associated with your IP address; anonymized IP address (the last three digits of your IP address are not collected); your operating system, browser and type of device (e.g., smartphone or tablet). The website traffic data is anonymous meaning that it cannot be associated with a specific individual.

Payment Information

Through our payment processing providers or accounting software we collect the following payment information: Date of the bill issued; date of the bill paid; amount paid; amount outstanding; contact information of payer; last 4 digits, type, and expiry date of credit card (if applicable)

We collect website traffic data to evaluate our reach and create aggregated statistical visitor data. This helps us to improve our client outreach and service.

We require the pre-consultation information to evaluate your personal situation and to determine what types of visa and green cards you would qualify for given your plans and background. We need this personal information prior to your appointment to prepare for your consultation and to provide you with the best information and immigration advice possible.

If you retain our services, we use the information you provide us with to prepare and file your visa or green card application or petition. Depending on your case, such information can include other data such as work address, employment history, financial statements of companies, etc.

We collect the personal and non-personal information outlined above when you interact with our website, schedule a consultation online, retain our services, or contact us via phone or email.

We store collected personal and non-personal information on our firm’s secured computers, and we create data backups and upload them to our Internet-based storage platform provider.

We do not and never will share your personal and non-personal data with a third party. The personal information and website traffic data we collect are for internal use only. We take data security and privacy seriously and we treat all personal and non-personal information confidentially.

Our professional third-party service providers Wix.com, WEB-STAT, and Acuity Scheduling act on our behalf and may store and process your data on secure servers behind firewalls. We are the “controller” of your personal information and can direct our service providers as the data “processors” to delete your personal information upon your request.

Squarespace.com

Squarespace.com is the host of our website www.kostercomms.com. As our “processor”, Squarespace does not collect any personal information of our website’s users and we do not task Squarespace with collecting, storing, or processing the personal information of our users on our behalf. Please see Sqaurespace.com’s privacy policy for more information.

WEB-STAT

WEB-STAT detects the IP number and domain name of the server from where the request to our site originated and shares this traffic data in anonymized form with us. WEB-STAT does not collect any personal information (such as name, email address, profile, etc.) of our website’s visitors and it does not share our website’s traffic data with a third party. Please see WEB-STAT’s privacy policy for more information.

Acuity Scheduling (Squarespace)

We use Acuity Scheduling (a Squarespace company) to schedule initial consultations and to process fee payments for such consultations. We are in control of and responsible for the personal information you provide prior to your initial consultation (acting as the “controller”) and Acuity Scheduling merely processes your personal information on our behalf (acting as the “processor”). However, Acuity Scheduling (Squarespace) collects information about our clients using our online scheduling tool in anonymous, aggregated, or pseudonymized form for the purpose of improving its services. This information is not shared with us. Please see Squarespace’s privacy policy for more information.

Payment Processors

To process payments for initial consultations, we employ the payment processors Stripe and Paypal. Both are integrated into our booking portal provided by Acuity Scheduling. When our visitors schedule a consultation and select a payment method, Acuity Scheduling passes the complete payment information along to our payment processors. Acuity Scheduling does not collect or store payment information. Stripe and Paypal handle your payment information according to their privacy policies.

We also offer our clients to pay for services via bank transfers. Please consult your financial institutions’ privacy policies for more information on how they handle your data.

Cookies are small text files and are necessary to enable services and functionality on our site. They are either temporarily stored on your device for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or until your web browser automatically resolves them.

Cookies have various functions. Many cookies are technically essential because certain website functions would not work without them. Other cookies are used to evaluate user behavior or display advertising.

In some cases, cookies from third-party companies may also be stored on your terminal device when you enter our site (third-party cookies). These enable us or you to use certain services of the third-party company (e.g. cookies for the processing of payment services).

Our website is hosted on the Squarespace.com platform and employs the following cookies:

Our booking portal hosted by Acuity Scheduling utilizes the following cookies:

Our payment processors Stripe and Paypal also employ their own cookies to deliver their services. Our website traffic app WEB-STAT does not add cookies to your browser to collect anonymous website traffic data.

Depending on where you live, you may have certain rights regarding the personal information we collect about you. These rights may include:

• The right to know what personal information we collect, use, and share.

• The right to access a copy of your personal information.

• The right to request that we correct inaccurate information.

• The right to request that we delete your personal information, subject to legal or contractual obligations.

• The right to request that we limit or restrict certain types of data use.

• The right to opt out of the use of your information for targeted advertising or certain types of sharing.

• The right not to be discriminated against for exercising your privacy rights.

To exercise any of these rights, please contact us at:

info@kostercomms.com

+1 239 327 4181

We may need to verify your identity before completing your request.

IIf you are a California resident, you have the following rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act):

• Right to Know: You may request details about the categories and specific pieces of personal information we collect, use, disclose, and share.

• Right to Access: You may request a copy of your personal information.

• Right to Delete: You may ask us to delete the personal information we hold about you, subject to legal exceptions.

• Right to Correct: You may request correction of inaccurate personal information.

• Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information as defined by California law.

• Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information for purposes beyond those permitted by law.

• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your rights, please contact us at:

info@kostercomms.com

+1 3057473259

We may need to verify your identity before processing your request.

By scheduling a consultation either online, via email, or over the phone, you consent to share your personal information with us for the sole purpose of evaluating and preparing your initial consultation and/or marketing services.

By accepting our cookie settings or by continuing to interact with our website, you consent to our cookie usage and website traffic data collection through WEB-STAT.+

If you do not want us to process and store your personal and non-personal information anymore, please contact us at info@kostercomms.com or send us a letter via mail to: Koster Communications Inc., 2300 McGregor Blvd. Suite 202, Fort Myers, FL 33901

When you provide us with your personal information (for example, when scheduling a consultation, filling out a form, or subscribing to updates), we collect the information necessary to provide the service you requested. This may include your name, email address, phone number, and payment information (if applicable).

We use this information to:

• Schedule and manage consultations.

• Provide services you request.

• Process payments securely.

• Communicate with you about updates, services, or offers.

For full details about how we use and protect your personal information, please review our full Privacy Policy.

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. For example:

• Contact and consultation data is generally kept until your consultation or project is complete.

• Payment information is not stored directly by us but may be retained securely by our payment processors (e.g., Stripe, PayPal) as required by law.

• Website analytics data may be retained for a limited time to help us improve our Site.

You can request that we delete your personal information at any time by contacting us at the email or phone number provided in this Privacy Policy.

We may contact you to notify you regarding your consultation, to request information to work on your marketing activities, to send out retainer agreements, to issue bills, to collect fees or monies owed, to follow up with you on your plans regarding booking our services.

We may contact you via email, telephone, video conference, and postal mail.

We take the protection of your personal information seriously. While no method of transmission over the internet or method of electronic storage is 100% secure, we use reasonable administrative, technical, and physical safeguards to help protect the information we collect.

These measures may include encryption, secure servers, access controls, and regular monitoring of our systems. We also work only with service providers that implement strong security practices (such as Stripe and PayPal for payment processing).

Despite our efforts, we cannot guarantee absolute security. We are not responsible for the security practices of third-party providers or for events outside our reasonable control, including unauthorized access, hardware or software failures, or other factors that may compromise data security.

If you believe your interaction with us is no longer secure, please contact us immediately using the information provided in this Privacy Policy.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

• With our website, we want to inform you about our marketing agency and our marketing and communication services as well as provide you with a brief overview of available advertising options. This does not constitute legal advice. Our website has the sole purpose of providing information about our services and your possibilities in working with us - and is not meant to replace legal advice from a qualified lawyer.

• The contents of this website are protected by trademark and/or copyright law. It is therefore not permitted to download, duplicate, or distribute the website in whole or in part.

• We assume liability for the contents of this website within the framework of the legal regulations in Germany. Although we strive to provide you with accurate and up-to-date information, we cannot guarantee the correctness and completeness of the information contained on the website.

• We checked all links embedded in our website for the existence of illegal or offensive external content. However, it is not possible for us to constantly check the referenced external content for changes and possible legal infringements. If we discover or are informed by others that the external content referenced on our website contains an infringement, we will immediately remove the corresponding link.

• If one or more provisions of this privacy policy are found to be invalid, then the validity of the remaining provisions of this privacy policy remains unaffected. Any invalid provision shall be replaced by a provision that most closely mirrors the purpose of the invalid provision. The same applies in case of a gap in this privacy policy.

If you have any questions about our privacy policy or would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@kostercomms.com or send us a mail to: Soster Communications Inc., 2300 McGregor Blvd. Suite 202. Fort Myers, FL 33990

The party responsible for data processing on this website is:

Eva Koester
Koster Communications Inc.
2300 McGregor Blvd. Suite 202
Fort Myers, FL 33901
Phone +1 (305) 747 32 59
mail: eva@kostercomms.com

We do not sell your personal information. We only share information with service providers (such as payment processors and hosting providers) to deliver our services. If our practices change in the future, we will provide a way for California residents to opt out.